To place an order you simply need to click on the plant you are interested in; this will open up a new page giving much more detail including size and number options together with prices. The default position is that the option is available unless shown as out of stock. Select the combination you require and click the Add to Basket button. When you have added all the required items, check your basket, amend if necessary and proceed through the payment process. Once the order has been confirmed and paid it is not possible to change it. If you have made a major mistake then please let us know immediately and we will do our best to rectify it. We normally aim to despatch within 2-4 days, not counting weekend days or bank holidays as there is no postal or carrier service on those days BUT SEE UPDATES BELOW. Shortages or damage must be reported promptly please; mistakes do sometimes happen and we will do our very best to rectify these as soon as possible.
June 20th 2020 UPDATE: After another very busy period for orders, our hopes of returning to our normal despatch routine have been thwarted; please expect a 7 to 10 working day delay between ordering and receiving your plants.
WE ARE CURRENTLY NOT SENDING OUT OXYGENATORS IN THE FORECAST HOT WEATHER, AS THE POSTAL DELAYS MEAN WE CANNOT GUARANTEE THEIR ARRIVAL IN GOOD CONDITION. We hope to lift this restriction as soon as possible.
COVID-19 UPDATE: All delivery services are now under great pressure with the vastly increased number of parcels being sent during the current crisis. We need to give extra notice when booking larger orders with APC and the actual delivery process from Royal Mail First Class is taking longer than usual. As of 13 June some Royal Mail parcels have been taking up to, and sometimes over a week, and larger orders sent by APC are taking 1 to 5 days. Orders can only be accepted on this basis. Timed and premium services have been withdrawn. During cooler weather the plants will suffer no reduction in quality for a week, so we deem that a delay in transit is acceptable. We regret that under the current conditions we are unable to provide a cast iron guarantee on delivery, we hope that you understand. We always confirm despatch on the day it happens so that you know when to expect delivery, APC parcels can also be tracked, but not Royal Mail ones.
PLANT SIZE AND FORMAT DESCRIPTIONS: (all plants come with labels)