Dispatch and Delivery

We have a simple carriage charge system, which means that those ordering a reasonable number of plants will benefit from the postage and packing cap. I do not expect to make a profit from postage and packing charges; they simply reflect the actual cost of getting plants to you in first class condition. I actually bear a loss on postage and packing on most orders.

There is currently a £20 minimum order charge which will rise to £30 in 2026. Unfortunately the loss we incur on sending small potted orders by next day carrier makes smaller orders unviable for us.

Orders valued under £100.00 to most UK destinations will have a single postage and packing charge of £9.90. Orders over £100.00 are carriage free, except to remote postcodes where a surcharge may be requested (see below for more). I do not send to non UK addresses due to the prohibitive cost and long transport times. 

As flagged in their description, unfortunately 30 litre lilies are subject to an extra carriage charge as they are too heavy for couriers to take and must be delivered on a pallet. This pallet charge is a one-off charge for up to six 30 litre lilies and is £60 plus VAT = £72.00.

For some time now we have been paying excess charges on courier deliveries to the inner London ULEZ zones, but now that the estimable Mr Khan has extended the zone we can no longer absorb the extra costs, so all London postcodes will now be charged an additional £1.20, making the postal charge £11.10. Sorry about this; it doesn’t go in our pocket but straight to APC. It still costs us considerably more than what we charge for deliveries by APC.

Click and Collect is now available at no packing cost on weekdays only, you will need to contact us to arrange this at the time of placing your order. Orders must be collected within 5 days of placement of order, regrettably we can not hold such orders back. Collection can be any weekday between 9 and 4. Select the Click and Collect postage option for zero charge. If you are buying plants in pots please note that it will be much cheaper not to order through the website but to simply visit on one of our Open days. The Click and Collect option is mainly there to allow bare root plants to be ordered in advance of collection, as they are not available on demand on site.

Surcharges may be applied to orders sent to Highlands and Islands, some other Scottish postcodes and other offshore islands. These additional charges are made by APC, not me, so don’t ask me why! If this is necessary we will contact you regarding the additional payment and if you are unhappy about this we will cancel and refund your order. I regret that I am no longer able to send to Channel Islands and Northern Ireland as the paperwork, cost and frequent delays make it unviable.  If you are in one of the premium locations and your order weighs under 2kg so can go by Royal Mail, please contact me first as it will cost less. If you live in one of these locations it is most helpful if you contact me before ordering so that I can explain your options and the cost involved. Sometimes it is expedient to send multiple parcels by Royal Mail rather than a single large parcel by APC. If you have already paid the excess without noticing, don’t worry as I will refund excess carriage immediately upon notification of the error.

I am very happy to give a specific quote for larger orders (over £250.00 of plants, [not including soil, gravel, baskets or carriage]), where discounts may be available, please also see the Trade page for current discounts on full box quantities.