We normally aim to dispatch within 2-4 working days, not counting weekend days or bank holidays as there is no postal or carrier service on those days.
If you don’t want us to send the plants straight away, please don’t place your order without contacting us first. Notes on the order regarding specific times or days when delivery can be accepted will be disregarded.
Shortages or damage must be reported promptly please; mistakes do sometimes happen and we will do our very best to rectify these as soon as possible. Please send us a photo of any damage or unacceptable plants.
All delivery services are still under considerable pressure due to driver shortages, so please be aware that some parcels may be delayed. We always confirm dispatch on the day it happens so that you know when to expect delivery, but this is not a guarantee of next day delivery. APC parcels can be tracked, but not Royal Mail ones. Our plants are packed to last at least a week without deterioration so please do not contact us about delays until this time has passed, there is nothing we can do about it once they have left anyway. If you cannot accept up to a week transit time then please do not order.
Plants will be securely wrapped in a damp medium inside a waterproof outer bag, then boxed. FOR OUR RECYCLING POLICY PLEASE VIEW THE “ABOUT US” PAGE. Smaller orders containing only bare root plants are sent by ordinary first class post. This is NOT a guaranteed next day service, but the vast majority arrive next day. Larger orders and any potted plants are usually sent by carrier. It is quite possible that there will be more than one parcel and these may arrive at different times, so please do not call to report a shortage until the normal four working day time period has elapsed. If you live in a remote location then I prefer to send on a Tuesday to avoid the possibility of parcels spending the weekend in a depot, so if you have ordered early in the week they may not arrive until later the following week.
If nobody is at the delivery address to receive delivery there is the possibility that the parcel may be returned to the depot, or worse stolen. We have now experienced several instances of porch pirates stealing parcels left by the front door. There is nothing I can do about this, and delays caused by failed delivery attempts are not my responsibility. However, for parcels over 2kg the default instruction is for the carrier, usually APC, to leave the parcel in a safe location unless otherwise instructed by you. I cannot be responsible for the security of any parcels left in this way. Parcels under 2kg are sent by Royal Mail, and if you have trained your postie properly then all will be well. Please remember that we don’t deliver every parcel personally, nor can I write long detailed instructions on the side of the parcel to instruct the delivery driver in how to find your house! The instructions panel for APC is restricted to 24 characters.
We are now operating a two tier system for carriage charges, which means that those ordering a reasonable number of plants will benefit from the postage cap. I do not expect to make a profit from postage charges; they simply reflect the actual cost of getting plants to you in first class condition. I actually bear a loss on carriage on most orders.
Orders of bare root plants and baskets smaller than 3 litres to most UK destinations will have a single postage charge of £5.90, irrespective of the size of the order. I do not send to non UK addresses due to the prohibitive cost and long transport times. Orders containing any potted plants or empty baskets of 3 litres and over will be charged at £9.90. This is a self select choice so please choose appropriately! If you order potted plants or larger baskets, but select the lower postage rate, this will prevent your order from being processed promptly and we will have to contact you for further payment. If only one potted plant is involved, we will send the plant bare root and credit the difference in price.
Click and Collect is now available at no packing cost on weekdays only, you will need to contact us to arrange this at the time of placing your order. Orders must be collected within 7 days of placement of order, regrettably we can not hold orders back. Currently the nursery is closed due to Covid restrictions so Click and Collect is temporarily unavailable.
Surcharges are automatically applied to orders sent to Highlands and Islands, some other Scottish postcodes, offshore islands including Channel Islands and some Northern Ireland postcodes. These additional charges are made by APC, not me, so don’t ask me why! If your order weighs under 2kg and can go by Royal Mail, please contact me first as it will cost less. If you have already paid the excess without noticing, don’t worry as I will refund excess carriage immediately upon notification of the error.
If you live in one of these locations it is most helpful if you contact me before ordering so that I can explain your options and the cost involved.
I am very happy to quote for large orders, where discounts may be available, please also see the Trade and On Sale pages for current discounts.
No Quibble Guarantee
It is my earnest wish that you are more than satisfied with my plants and to this end I guarantee that if you are unhappy with any plant you may return it promptly for replacement or refund, not including original postage costs. If there is a problem, we will ask for a photo, taken as soon as the parcel arrives. I feel that if you receive a good sized healthy plant, then my part of the bargain is fulfilled; I cannot be expected to be responsible for failure of plants months after delivery. This is not a lifetime guarantee!
What Our Customers Say
Ms S R 7th April 2020
Just to say the plants have arrived today all in good order. Thank you for an excellent service, especially at this difficult time, it’s much appreciated.
This is a belated email to confirm that the plants we ordered arrived last Friday, in excellent condition. Anke planted them in our new pond on the same day, and was very impressed with quality.
Mr LP 08.05.19
Good afternoon David
I’m pleased to confirm safe receipt of the plants they arrived earlier today thank you.
They look lovely and healthy and I’m sure that I’ll get many years of future enjoyment from them.
It has been a pleasure doing business with you.
Mrs CT July 2016
Just to let you know the plants have all arrived on time and in beautiful condition. Thank you so much for going that extra mile (or 30!) to get them here for today.
And so my day begins!