We normally aim to dispatch within 2 – 4 full working days, not counting weekend days or bank holidays as there is no postal or carrier service on those days. From mid February we dispatch twice a week on Tuesdays and Thursdays; from early March it will be Tues, Weds, Thurs. We mostly reserve Mon dispatch for larger trade orders. Exceptionally, we may extend our dispatch target if the queue becomes too long, (this is most likely to happen the week immediately before and after a Bank holiday weekend), and the details will be posted here.
We cannot guarantee dispatch or delivery date, but we always email the day that we dispatch to let you know that your order is on its way.
If you don’t want us to send the plants straight away, please don’t place your order without contacting us first. Notes on the order regarding specific times or days when delivery can be accepted will be disregarded. If you have stupidly ordered just before you are going away, please contact us to cancel and refund your order. PayPal payment processing fees, if applicable, will not be refunded, their policy, not mine.
Shortages or damage must be reported promptly please; mistakes do sometimes happen and we will do our very best to rectify these as soon as possible. Please send us a photo of any damage or unacceptable plants.
All delivery services are still under considerable pressure due to driver shortages, so please be aware that some parcels may be delayed. We always confirm dispatch on the day it happens so that you know when to expect delivery, but this is not a guarantee of next day delivery. APC parcels can be tracked, but not Royal Mail ones. Our plants are packed to last at least a week without deterioration so please do not contact us about delays until this time has passed, there is nothing we can do about it once they have left anyway. If you cannot accept up to a week transit time then please do not order. Northern Ireland is particularly problematic and for the time being we are unable to accept responsibility for late arrival and any resulting problems, sorry.
Plants will be securely wrapped in a damp medium inside a waterproof outer bag, then boxed. FOR OUR RECYCLING POLICY PLEASE VIEW THE “ABOUT US” PAGE. Smaller orders containing only bare root plants are sent by ordinary first class post. This is NOT a guaranteed next day service, but the vast majority arrive next day. Larger orders and any potted plants are usually sent by carrier. It is quite possible that there will be more than one parcel and these may arrive at different times, so please do not call to report a shortage until the normal four working day time period has elapsed. If you live in a remote location then I prefer to send on a Tuesday to avoid the possibility of parcels spending the weekend in a depot, so if you have ordered early in the week they may not arrive until later the following week.
If nobody is at the delivery address to receive delivery there is the possibility that the parcel may be returned to the depot, or worse stolen. We have now experienced several instances of porch pirates stealing parcels left by the front door. There is nothing I can do about this, and delays caused by failed delivery attempts are not my responsibility. However, for parcels over 2kg the default instruction is for the carrier, usually APC, to leave the parcel in a safe location unless otherwise instructed by you. I cannot be responsible for the security of any parcels left in this way. Parcels under 2kg are sent by Royal Mail, and if you have trained your postie properly then all will be well. Please remember that we don’t deliver every parcel personally, nor can I write long detailed instructions on the side of the parcel to instruct the delivery driver in how to find your house! The instructions panel for APC is restricted to 24 characters.
We are now operating a two tier system for carriage charges, which means that those ordering a reasonable number of plants will benefit from the postage cap. I do not expect to make a profit from postage charges; they simply reflect the actual cost of getting plants to you in first class condition. I actually bear a loss on carriage on most orders.
Orders of bare root plants and empty baskets smaller than 3 litres to most UK destinations will have a single postage charge of £7.50, irrespective of the size of the order. I do not send to non UK addresses due to the prohibitive cost and long transport times. Orders containing any potted plants or empty baskets of 3 litres and over will be charged at £9.90. This is a self select choice so please choose appropriately! If you order potted plants or larger baskets, but select the lower postage rate, this will prevent your order from being processed promptly and we will have to contact you for further payment. If only one potted plant is involved, we will send the plant bare root and credit the difference in price.
Click and Collect is now available at no packing cost on weekdays only, you will need to contact us to arrange this at the time of placing your order. Orders must be collected within 7 days of placement of order, regrettably we can not hold orders back.
Surcharges are automatically applied to orders sent to Highlands and Islands, some other Scottish postcodes, offshore islands including Channel Islands and some Northern Ireland postcodes. These additional charges are made by APC, not me, so don’t ask me why! If your order weighs under 2kg and can go by Royal Mail, please contact me first as it will cost less. If you live in one of these locations it is most helpful if you contact me before ordering so that I can explain your options and the cost involved. Sometimes it is expedient to send multiple parcels by Royal Mail rather than a single large parcel by APC. If you have already paid the excess without noticing, don’t worry as I will refund excess carriage immediately upon notification of the error.
I am very happy to quote for large orders, where discounts may be available, please also see the Trade and On Sale pages for current discounts.
No Quibble Guarantee
It is my earnest wish that you are more than satisfied with my plants and to this end I guarantee that if you are unhappy with any plant you may return it promptly for replacement or refund, not including original postage costs. If only one plant is affected, we will refund and not replace but if several items or the whole consignment is involved we will consult with you to establish your preference. If there is a problem, we will ask for a photo, taken as soon as the parcel arrives. I feel that if you receive a good sized healthy plant, then my part of the bargain is fulfilled; I cannot be expected to be responsible for failure of plants months after delivery. This is not a lifetime guarantee!
What Our Customers Say
Ms V G 2nd April 2020
Thank you so much for your prompt service, wonderful service, as the parcel has already arrived safely this morning. The plants all look wonderful, I will so enjoy putting them in my wildlife pond before the frogspawn hatches.
I shall certainly turn to your company again if I need to in the future.
I received my order from Devon Pond Plants today. I cannot believe the high quality of the plants. They are so different to anything I have ever ordered on line before. Beautifully damp and well packed. it was a delight to open the box. I am certain that if they do not flourish it will not be the plants at fault but the inept gardener!!
Thank you so much for sending exactly what you promised and very speedily!
Many thanks again
Mr D J 21st April 2020
The plants have just arrived and look brilliant. Hoping to get them in the pond as soon as I’ve finished work! The packaging was great and they’re very clearly labelled. I was recommended Devon Plants by my mum who said she was really impressed and so my expectations were high and you’ve definitely met / exceeded them! I really wasn’t expecting delivery so promptly given the current situation and delays with postage. Many thanks – will enjoy planting these and watching our pond develop
Mr AC 11.04.19
Thanks very much for the plants received safely today. They really are top quality and very pleased with them. The Iris are really good plants.